Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly:our network, our partners, ourselves. If you’re here, you’re probably not looking for “just a job.” Neither are we. 😎 We’re driven by impact, and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you’ll feel at home here. We’re looking for people who see challenges as puzzles, not problems, thrive in fast-growing, high-energy environments, want to shape the future of mobility, not just watch it unfold. At Powerdot, you’ll get freedom, ownership, and responsibility. The space to experiment. The chance to scale your ideas. And a team that’s always pushing the edge of what’s possible.
Don’t stop reading, the best part’s coming up 👇🏼
- Type: Individual Contributor
- Languages: English, Spanish and French mandatory
- Location: Lisbon, Amoreiras Square
- Compensation:
- Salary Range: 17,010€
- Bonus: Yes.
- Equity: Yes.
- Benefits: Health insurance, gym membership, annual offsite, english training, free office snack, special discounts to charge your car, meal allowance and extra coverflex benefits
- Contract Type: Permanent
How You’ll Shape Our Story:
- Resolve a high volume of customer contacts through various support channels which may include inbound, outbound calls and emails
- Investigate case details to determine the root cause of issues and troubleshooting steps
- Monitor our chargers network of chargers to identify issues Investigate case details to determine the root cause of issues
- Learn and master multiple applications and resources including contact management systems and knowledge bases
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Provide feedback to management teams regarding processes and trends
This Is About You, Not Us 🫵🏼:
- Has previous experience in customer support, high proactive and independent entrepreneurial spirit, combined with an enormous capacity of problem-solving, decision making and leadership. The Candidate must be used to working in a fast-paced and ambitious environment
- Is fluent in both oral and written French, Spanish and Portuguese in order to be able to prepare business documents and conduct meetings in these languages.
- Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
- Has strong written and verbal communication skills – the candidate is an effective communicator and listener, and you adapt easily to varied communication methods
- Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
- Is based in Lisbon or willing/looking to relocate to Lisbon and is available to work rotating shifts.
The Kind of Energy We’re Looking For:
- We’re not into titles, egos, or corporate buzzwords. We’re into people who make things happen.
- You lead and listen. Whether you’re steering the ship or rowing alongside the crew, you bring others with you and keep communication wide open.
- You own your stuff. You don’t wait for instructions: you see an opportunity, grab it, and make it better than anyone expected.
- You’ve got a green heartbeat. Sustainability isn’t just cool, it’s core. You care about doing work that leaves the world a little better than you found it.
- You balance hustle with humanity. You love the buzz of in-person teamwork, but you also know when to recharge (pun totally intended 🔋).
- You grow on purpose. You’re hungry to learn, to stretch, and to build something meaningful, not just rack up LinkedIn bullet points.
How you’ll be Powered up?
- 🏥 Private health insurance coverage
- 💪🏼 Gym membership to help you stay active
- ⏰ Flexible working hours: you own your time
- 🌍 Annual offsite where we celebrate the year’s achievements and spend quality time together (this year we went to Algarve, Portugal!)
- 🤝🏼 Regular team-building events with your local teammates
- 📚 English Training as English is our language used to connect with all markets and teams
- 🍩 Free office snacks and unlimited coffee & Meal allowance for every worked day
- ⚡️Special discounts for charging your electric vehicle
🧑🧑🧒🧒 Our Promise To You
The best solutions come from different voices. We’re building a culture where inclusion, respect, and equal opportunity aren’t policies they’re lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference. At Powerdot, your voice powers the future, literally.
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